Happy Monogramming!! We want all our customers to be super happy with their purchases! Orders can be cancelled within 24 hours of placing order. Normal production time is 7 business days or less. Please allow for extra time around the Christmas holidays! All custom items are final sale. Please check personalization info before placing order! And...keep in mind there are slight color variations on different computer screens. We have represented our thread and vinyl colors as best that we can! We will do everything we can to make sure your special item looks fabulous!